Format: Live instructor-led online training via Zoom / Microsoft Teams

GENDER-BASED VIOLENCE (GBV) CASE MANAGEMENT TRAINING COURSE

Course Description

Gender-Based Violence (GBV) Case Management Training Course is a comprehensive professional development programme designed to equip practitioners with practical knowledge, technical competencies, ethical standards, and evidence-based approaches for preventing and responding to gender-based violence. The training focuses on GBV case management, survivor-centred approaches, protection, safeguarding, psychological first aid, referral pathways, confidentiality, informed consent, risk assessment, case documentation, and coordinated service delivery. Participants will develop practical skills for identifying and responding to cases involving intimate partner violence, sexual violence, physical violence, emotional and psychological abuse, exploitation, child and adolescent protection concerns, and other forms of gender-based violence.

The course provides an in-depth understanding of the GBV case management cycle, including case identification, intake, assessment, safety planning, case planning, referrals, follow-up, case closure, and documentation. Participants will examine internationally recognized principles of survivor-centred case management, including safety, confidentiality, respect, non-discrimination, informed choice, and self-determination. The programme also addresses GBV risk assessment, safeguarding, protection from sexual exploitation and abuse (PSEA), child safeguarding, gender mainstreaming, trauma-informed care, psychosocial support, referral systems, inter-agency coordination, and data protection. Practical exercises and general case studies enable participants to translate theory into effective GBV response practices.

The training further examines the roles and responsibilities of social workers, case managers, counsellors, healthcare providers, law enforcement personnel, humanitarian workers, community-based organizations, government institutions, NGOs, and other actors involved in GBV prevention and response. Participants will learn how to establish safe and accessible reporting mechanisms, conduct appropriate survivor interviews, develop individualized case action plans, manage high-risk cases, facilitate referrals, and maintain accurate and confidential case records. The course also highlights gender-based violence prevention, community awareness, survivor empowerment, disability inclusion, gender equality, intersectionality, child protection, legal and ethical considerations, and multi-sectoral GBV coordination.

By completing this Gender-Based Violence Case Management Training, participants will strengthen their ability to deliver professional, ethical, inclusive, and survivor-centred services to GBV survivors. The course is particularly relevant to organizations seeking to strengthen GBV response systems, safeguarding frameworks, case management procedures, referral mechanisms, protection programming, humanitarian response capacity, psychosocial support, and organizational accountability. Through facilitator-led presentations, practical exercises, group discussions, simulations, case studies, and collaborative learning, participants will gain actionable skills that can be applied in government, humanitarian, healthcare, development, community, NGO, and institutional settings.

Course Objectives

By the end of the Gender-Based Violence (GBV) Case Management Training Course, participants will be able to:

1. Explain the concepts, causes, forms, prevalence, consequences, and dynamics of gender-based violence and their implications for individuals, families, organizations, and communities.
2. Apply the core principles of survivor-centred GBV case management, including safety, confidentiality, informed consent, respect, non-discrimination, and survivor choice.
3. Conduct appropriate GBV case identification, intake, screening, risk assessment, needs assessment, and prioritization using ethical and professional procedures.
4. Develop individualized GBV case management plans, safety plans, referral plans, follow-up strategies, and case closure procedures.
5. Demonstrate effective communication, active listening, survivor interviewing, psychological first aid, and trauma-informed approaches when supporting survivors.
6. Establish and utilize effective GBV referral pathways linking survivors to health, psychosocial, legal, protection, security, shelter, economic, and other essential services.
7. Apply safeguarding, child protection, PSEA, confidentiality, informed consent, data protection, and ethical standards in GBV case management.
8. Strengthen documentation, case recording, information management, data quality, reporting, monitoring, and secure management of sensitive GBV information.
9. Analyze practical GBV case studies and develop appropriate interventions based on survivor needs, risk levels, available services, and applicable organizational procedures.
10. Strengthen multi-sectoral coordination, inter-agency collaboration, community-based GBV prevention, survivor empowerment, and organizational capacity to provide quality GBV response services.

Organization Benefits

Organizations that sponsor staff for the Gender-Based Violence Case Management Training Course will benefit through:

1. Strengthened GBV response capacity – improves organizational ability to identify, manage, refer, and follow up GBV cases professionally.
2. Improved survivor-centred services – strengthens the quality, safety, dignity, confidentiality, and accessibility of services provided to survivors.
3. Enhanced safeguarding systems – supports stronger safeguarding, PSEA, child protection, and organizational protection mechanisms.
4. Improved case management procedures – enables organizations to develop or strengthen standardized GBV case management processes and operating procedures.
5. Effective referral mechanisms – improves coordination with healthcare, psychosocial, legal, protection, security, shelter, and other service providers.
6. Better documentation and information management – strengthens secure case documentation, data quality, reporting, confidentiality, and accountability.
7. Improved staff competency – equips employees with practical technical skills for handling complex GBV cases ethically and professionally.
8. Stronger inter-agency coordination – promotes collaboration among government agencies, NGOs, humanitarian organizations, healthcare institutions, community organizations, and protection actors.
9. Enhanced risk management and safeguarding compliance – helps organizations identify risks and establish appropriate measures for preventing harm and responding to protection concerns.
10. Improved programme quality and accountability – supports evidence-based GBV programming, monitoring, learning, survivor feedback, and continuous improvement of organizational services.

Target Participants

This training is suitable for GBV case managers, social workers, counsellors, psychologists, healthcare professionals, nurses, doctors, community health workers, protection officers, child protection officers, safeguarding officers, PSEA focal persons, humanitarian workers, NGO and INGO staff, gender officers, gender specialists, social development officers, law enforcement and justice-sector personnel, community-based organization staff, programme managers, project officers, monitoring and evaluation personnel, refugee and displacement response workers, shelter and safe-house personnel, educators, community leaders, human resource professionals, and government officials responsible for protection, gender, safeguarding, social services, humanitarian response, community development, and survivor support.

COURSE OUTLINE

Module 1: Understanding Gender-Based Violence, Gender, Power and Protection

1. Concepts, definitions, terminology, forms, causes, drivers, and consequences of Gender-Based Violence (GBV).
2. Understanding gender norms, gender roles, power relations, discrimination, inequality, patriarchy, and social structures contributing to GBV.
3. Types of GBV including physical violence, sexual violence, emotional and psychological abuse, economic violence, intimate partner violence, harmful practices, exploitation, and abuse.
4. Understanding vulnerability, risk factors, intersectionality, disability inclusion, age, displacement, poverty, and other factors influencing GBV risks and access to services.
5. Impact of GBV on survivors, children, families, communities, institutions, and socioeconomic development, including physical, psychological, social, and economic consequences.
6. General Case Study: A community organization receives reports of increasing intimate partner violence and sexual violence. Participants identify underlying gender and power dynamics, assess protection concerns, and propose appropriate prevention and response interventions.

Module 2: Principles and GBV Case Management Cycle

1. Introduction to GBV case management, its purpose, scope, functions, standards, principles, and professional responsibilities.
2. The GBV case management cycle: identification, intake, assessment, case planning, implementation, referral, follow-up, review, and case closure.
3. Survivor-centred principles: safety, confidentiality, respect, informed consent, non-discrimination, participation, survivor choice, and self-determination.
4. Case prioritization, vulnerability assessment, immediate protection needs, urgent response, high-risk cases, and safety planning.
5. Roles and responsibilities of GBV case managers, supervisors, service providers, protection actors, community structures, and referral partners.
6. General Case Study: A survivor approaches a case manager after experiencing domestic violence but is uncertain about reporting the perpetrator. Participants develop a survivor-centred intake approach while protecting confidentiality, autonomy, and immediate safety.

Module 3: GBV Case Identification, Intake, Assessment and Safety Planning

1. Safe and ethical identification of GBV cases, disclosure management, intake procedures, and appropriate first-line response.
2. Communication skills for GBV case management, including active listening, empathy, non-judgmental communication, appropriate questioning, and trauma-informed interviewing.
3. Conducting comprehensive GBV risk and needs assessments, including immediate safety, medical, psychosocial, legal, protection, shelter, and socioeconomic needs.
4. Developing individualized safety plans, including emergency protection, safe accommodation, trusted contacts, security considerations, and referral arrangements.
5. Managing complex and high-risk cases involving repeated violence, threats, sexual violence, children, persons with disabilities, displacement, and limited support networks.
6. General Case Study: A survivor reports repeated physical violence and threats from an intimate partner and has children living in the household. Participants conduct a hypothetical risk assessment and develop a practical safety and case action plan.

Module 4: Referral Pathways, Psychosocial Support and Multi-Sectoral Response

1. Developing and maintaining effective GBV referral pathways involving health, psychosocial, legal, protection, security, shelter, livelihood, and social services.
2. Principles of safe referrals, informed consent, survivor choice, confidentiality, referral documentation, follow-up, and coordination.
3. Introduction to psychological first aid, basic psychosocial support, trauma-informed care, emotional support, and appropriate boundaries for non-specialist practitioners.
4. Multi-sectoral and inter-agency coordination among government agencies, NGOs, healthcare providers, law enforcement, justice institutions, community organizations, and humanitarian actors.
5. Managing referral barriers including stigma, geographical distance, disability, financial constraints, confidentiality concerns, fear of retaliation, limited services, and cultural barriers.
6. General Case Study: A survivor requires medical attention, psychosocial support, temporary shelter, and legal information but lives in an area with limited services. Participants map a hypothetical referral pathway and identify how to coordinate services while maintaining confidentiality and informed consent.

Module 5: Safeguarding, Child Protection, PSEA, Ethics and Confidentiality

1. Safeguarding and protection principles in GBV case management, including prevention of harm, abuse, exploitation, neglect, and inappropriate conduct.
2. Child safeguarding and child protection considerations when responding to GBV involving children and adolescents.
3. Protection from Sexual Exploitation and Abuse (PSEA), prevention responsibilities, reporting mechanisms, organizational accountability, and survivor support.
4. Ethical standards in GBV case management, including professional boundaries, informed consent, confidentiality, privacy, non-discrimination, and do-no-harm principles.
5. Safe handling of sensitive GBV information, secure case files, data protection, information sharing, consent-based referrals, and responsible reporting.
6. General Case Study: A staff member receives sensitive information about an alleged safeguarding violation involving a programme participant. Participants determine how the information should be documented, protected, reported, and referred without compromising survivor safety or confidentiality.

Module 6: GBV Case Documentation, Monitoring, Quality Assurance and Practical Case Management

1. Professional GBV case documentation, case files, case notes, assessment forms, case action plans, referral records, follow-up notes, and closure documentation.
2. GBV information management, data quality, confidentiality, secure storage, restricted access, responsible information sharing, and protection of survivor identities.
3. Case follow-up, supervision, case review, case conferencing, quality assurance, case closure, and appropriate post-closure considerations.
4. Monitoring GBV case management services, service quality indicators, survivor feedback, accountability mechanisms, lessons learned, and continuous improvement.
5. Practical application of the complete GBV case management cycle through role plays, simulations, group exercises, case analysis, referral mapping, safety planning, and documentation exercises.
6. General Case Study: Participants receive a hypothetical GBV case from initial disclosure through assessment, referral, follow-up, and closure. Working in groups, they develop a complete case management response, identify risks, prepare documentation, establish referrals, and present their intervention for peer review.

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, flight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit www.fdc-k.org for more information.