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Change Management Performance Management for Microfinance Training Course

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How to Register Click View Schedule for your preferred location, select your training dates, then register as an individual, group, or online participant. You will receive an invitation letter and invoice promptly after submission.
Training Locations Kenya (Nairobi, Mombasa, Malindi, Kisumu, Nakuru, Nanyuki) · Tanzania (Dodoma, Zanzibar, Dar es Salaam) · Dubai UAE · South Africa (Pretoria, Cape Town) · Istanbul · Accra · Banjul more ▾
Groups & Payment Groups of 5+ receive one complimentary place — see group rates. Payment due at least 1 month before (Europe & Asia) or 2 weeks before (Africa programs).
Virtual / Online
Live, instructor-led — join from anywhere
746 dates
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Aug 31, 2026 Sep 4, 2026 5 days Virtual Onsite
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Classroom / In-Person
Same course & certificate — face-to-face
14 locations
Nairobi, Kenya Aug 31, 2026 (97)
Mombasa, Kenya Aug 31, 2026 (48)
Kigali, Rwanda Aug 31, 2026 (48)
Kampala, Uganda Aug 31, 2026 (49)
Zanzibar, Tanzania Aug 31, 2026 (49)
Addis Ababa, Ethiopia Aug 31, 2026 (48)
Pretoria, South Africa Aug 31, 2026 (49)
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Format: Live instructor-led online training via Zoom / Microsoft Teams

Change Management Performance Management for Microfinance Training Course

Course Overview

The Change Management Performance Management for Microfinance Training Course is designed to equip professionals with the knowledge, practical skills, and strategic competencies required to successfully manage organizational change while improving institutional performance within microfinance institutions. The course provides a comprehensive understanding of change management, performance management systems, organizational transformation, strategic planning, business process improvement, employee engagement, leadership development, operational excellence, performance measurement, balanced scorecard, key performance indicators (KPIs), organizational resilience, governance, risk management, customer experience, financial sustainability, digital transformation, and continuous improvement. Participants will learn how to align organizational change initiatives with institutional goals to improve service delivery, operational efficiency, portfolio quality, and long-term sustainability in the microfinance sector.

The training integrates globally recognized frameworks and methodologies including Prosci ADKAR Change Management Model, Kotter's Eight-Step Change Model, Balanced Scorecard (BSC), Results-Based Management (RBM), Key Performance Indicators (KPIs), ISO 9001 Quality Management Systems, COSO Enterprise Risk Management Framework, Governance, Risk and Compliance (GRC), Lean Management, Six Sigma, Organizational Development (OD), Environmental, Social and Governance (ESG) Principles, and Sustainable Development Goals (SDGs). Participants will understand how these frameworks support organizational change, strengthen institutional governance, improve employee performance, and enhance customer-focused financial services.

The course introduces modern digital tools that support change implementation and performance monitoring including Microsoft Power BI, Microsoft Excel Advanced, Microsoft Project, Tableau, Power Automate, Business Intelligence Dashboards, Customer Relationship Management (CRM) Systems, Enterprise Resource Planning (ERP) Systems, Human Resource Information Systems (HRIS), Artificial Intelligence (AI) analytics, digital performance dashboards, workflow automation platforms, cloud collaboration tools, and organizational performance management software. Participants will gain practical experience in utilizing these technologies to monitor organizational performance, analyze operational data, manage projects, track change initiatives, and support evidence-based decision-making.

Through practical workshops, simulations, organizational assessments, performance scorecard development, leadership exercises, stakeholder engagement activities, group discussions, digital demonstrations, and real-world microfinance case studies, participants will develop the competencies required to lead successful organizational change, strengthen institutional performance, improve operational efficiency, manage risks effectively, enhance customer satisfaction, and build resilient, sustainable microfinance institutions.

Course Objectives

Upon successful completion of this course, participants will be able to:

  1. Understand the principles of change management and performance management in microfinance institutions.
  2. Apply internationally recognized change management frameworks to organizational transformation.
  3. Develop performance management systems aligned with strategic objectives.
  4. Design and implement key performance indicators (KPIs) and balanced scorecards.
  5. Strengthen leadership capacity for managing organizational change.
  6. Utilize digital tools for monitoring organizational performance.
  7. Improve employee engagement and change readiness.
  8. Conduct performance monitoring, evaluation, and continuous improvement.
  9. Manage organizational risks associated with change initiatives.
  10. Develop sustainable performance improvement strategies that enhance institutional competitiveness.

Organization Benefits

Organizations participating in this course will be able to:

  1. Improve organizational adaptability to change.
  2. Strengthen institutional performance management systems.
  3. Enhance operational efficiency and productivity.
  4. Improve employee engagement and organizational culture.
  5. Strengthen governance, accountability, and compliance.
  6. Increase customer satisfaction and service quality.
  7. Improve portfolio performance and financial sustainability.
  8. Enhance strategic planning and decision-making.
  9. Strengthen risk management and organizational resilience.
  10. Promote continuous improvement and long-term institutional growth.

Target Participants

  • Chief Executive Officers
  • Managing Directors
  • Branch Managers
  • Operations Managers
  • Human Resource Managers
  • Performance Management Officers
  • Change Management Specialists
  • Finance Managers
  • Credit Managers
  • Risk Managers
  • Internal Auditors
  • Monitoring and Evaluation Specialists
  • Strategy Managers
  • Business Development Officers
  • Organizational Development Consultants
  • Microfinance Institution Managers
  • NGO Financial Managers
  • Cooperative Society Managers
  • Governance Officers
  • Professionals involved in organizational transformation, performance management, and microfinance operations.

Course Outline

Module 1: Foundations of Change Management and Performance Management

  • Principles of organizational change management
  • Fundamentals of performance management
  • Change management models and frameworks
  • Strategic alignment of change initiatives
  • Organizational culture and change readiness
  • Case Study: Leading organizational transformation in a growing microfinance institution.

Module 2: Strategic Planning and Organizational Performance

  • Strategic planning for performance improvement
  • Developing Key Performance Indicators (KPIs)
  • Balanced Scorecard implementation
  • Performance target setting
  • Organizational performance measurement
  • Case Study: Designing a performance scorecard for a national microfinance institution.

Module 3: Leadership and Employee Engagement During Change

  • Leadership for organizational transformation
  • Stakeholder communication strategies
  • Employee engagement and motivation
  • Managing resistance to change
  • Building high-performance teams
  • Case Study: Successfully managing staff resistance during digital transformation.

Module 4: Digital Performance Management Tools

  • Microsoft Power BI performance dashboards
  • Advanced Excel for performance analysis
  • Business intelligence reporting
  • AI-powered organizational analytics
  • Workflow automation and digital monitoring
  • Case Study: Developing an executive dashboard for monitoring branch performance.

Module 5: Risk Management and Continuous Performance Improvement

  • Enterprise risk management during organizational change
  • Performance monitoring and evaluation
  • Continuous process improvement
  • Quality management systems
  • Corrective and preventive action planning
  • Case Study: Improving operational efficiency through continuous performance improvement initiatives.

Module 6: Best Practices for Sustainable Organizational Transformation

  • Governance and regulatory compliance
  • Performance-driven organizational culture
  • Innovation and digital transformation
  • Sustainability and resilience strategies
  • Future trends in microfinance performance management
  • Case Study: Developing a long-term organizational transformation roadmap for a microfinance institution.

General Information

  1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
  2. Language Proficiency: Participants should have a good command of the English language.
  3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
  4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
  5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
  6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
  7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
  8. Additional Services: Accommodation, pickup services, flight booking, and visa processing arrangements are available upon request at discounted rates.
  9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
  10. Post-Training Support: We offer one year of free consultation and coaching after the course.
  11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
  12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
  13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
  14. Website: Visit www.fdc-k.org for more information.

 

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