Format: Live instructor-led online training via Zoom / Microsoft Teams

Crisis Management and Recovery Planning Training Course

Course Introduction

Crisis Management and Recovery Planning Training Course is a comprehensive and practical program designed to equip professionals, managers, executives, and organizational leaders with the knowledge, skills, and tools required to effectively prepare for, respond to, manage, and recover from crises and disruptive events. In today’s increasingly volatile and uncertain operating environment, organizations face a wide range of threats including cyberattacks, natural disasters, pandemics, security incidents, supply chain disruptions, operational failures, financial crises, reputational challenges, and geopolitical risks. Effective crisis management and recovery planning are critical for minimizing disruption, protecting organizational assets, ensuring stakeholder confidence, and maintaining business continuity during emergencies.

The course provides participants with a thorough understanding of crisis management frameworks, emergency response systems, recovery planning methodologies, organizational resilience principles, and business continuity strategies. Participants will learn how to establish crisis management teams, conduct crisis risk assessments, develop response and recovery plans, coordinate stakeholder communication, and lead organizations through uncertainty. The training incorporates international best practices and standards that support organizational preparedness, operational continuity, and long-term sustainability.

Through practical workshops, crisis simulations, tabletop exercises, recovery planning activities, and real-world case studies, participants will gain hands-on experience in managing incidents, coordinating response efforts, making strategic decisions under pressure, and restoring critical operations after disruptive events. The course emphasizes leadership during crises, effective communication strategies, recovery governance, resource mobilization, and continuous improvement of crisis preparedness capabilities.

Upon successful completion of this course, participants will be able to design, implement, test, and improve crisis management and recovery planning frameworks that enhance organizational resilience, reduce operational risks, accelerate recovery efforts, and strengthen organizational capacity to withstand and recover from future disruptions. The course is suitable for organizations seeking to build robust crisis preparedness, response, and recovery capabilities.

Course Objectives

Upon completion of the course, participants will be able to:

1. Understand crisis management and recovery planning principles.
2. Identify potential crisis threats and vulnerabilities.
3. Conduct crisis risk assessments and impact analysis.
4. Establish effective crisis management structures and teams.
5. Develop crisis response and recovery plans.
6. Implement emergency communication strategies.
7. Lead organizations during crisis situations.
8. Strengthen organizational resilience and preparedness.
9. Conduct crisis simulations and recovery exercises.
10. Monitor and continuously improve crisis management programs.

Organizational Benefits

1. Enhanced organizational crisis preparedness.
2. Improved response to emergencies and disruptions.
3. Reduced operational downtime and losses.
4. Strengthened business continuity capabilities.
5. Improved stakeholder confidence and trust.
6. Enhanced organizational resilience and adaptability.
7. Better protection of assets, people, and reputation.
8. Improved crisis communication and coordination.
9. Faster recovery from disruptive events.
10. Strengthened governance and risk management practices.

Target Participants

• Senior Executives and Managers
• Crisis Management Teams
• Risk Management Professionals
• Business Continuity Managers
• Operations Managers
• Emergency Response Coordinators
• Compliance Officers
• Internal Auditors
• Information Security Professionals
• Human Resource Managers
• Project and Program Managers
• Government Officials
• NGO and Development Practitioners
• Security and Safety Managers
• Professionals responsible for organizational resilience

Course Outline

Module 1: Foundations of Crisis Management

1. Introduction to crisis management concepts
2. Types and characteristics of crises
3. Crisis management lifecycle
4. Organizational resilience principles
5. Crisis governance frameworks
6. Case Study: Lessons learned from major organizational crises

Module 2: Crisis Risk Assessment and Preparedness

1. Crisis risk identification techniques
2. Vulnerability and threat assessment
3. Business impact analysis
4. Scenario planning methodologies
5. Crisis preparedness strategies
6. Case Study: Conducting a crisis risk assessment

Module 3: Crisis Management Structures and Leadership

1. Establishing crisis management teams
2. Roles and responsibilities during crises
3. Leadership under pressure
4. Decision-making in crisis situations
5. Crisis command and coordination systems
6. Case Study: Crisis leadership during operational disruptions

Module 4: Crisis Communication and Stakeholder Management

1. Crisis communication planning
2. Internal communication strategies
3. External stakeholder engagement
4. Media relations management
5. Reputation management during crises
6. Case Study: Managing communication during a major incident

Module 5: Emergency Response Planning

1. Emergency response frameworks
2. Incident response procedures
3. Resource mobilization and coordination
4. Safety and security considerations
5. Escalation and response protocols
6. Case Study: Developing emergency response procedures

Module 6: Business Continuity and Operational Recovery

1. Recovery planning principles
2. Critical function restoration strategies
3. Operational recovery procedures
4. Recovery prioritization techniques
5. Continuity and recovery integration
6. Case Study: Restoring operations after disruption

Module 7: Disaster Recovery Management

1. Disaster recovery frameworks
2. Information technology recovery planning
3. Infrastructure restoration planning
4. Data backup and recovery strategies
5. Recovery testing and validation
6. Case Study: Disaster recovery implementation

Module 8: Organizational Resilience Building

1. Resilience assessment frameworks
2. Adaptive capacity development
3. Workforce resilience strategies
4. Supply chain resilience planning
5. Continuous resilience improvement
6. Case Study: Building resilient organizations

Module 9: Crisis Simulation and Testing

1. Tabletop exercise methodologies
2. Simulation planning and execution
3. Emergency drills and exercises
4. Performance evaluation techniques
5. Lessons learned processes
6. Case Study: Conducting crisis simulation exercises

Module 10: Recovery Governance and Monitoring

1. Recovery governance structures
2. Recovery performance measurement
3. Recovery reporting mechanisms
4. Stakeholder recovery communication
5. Post-crisis review processes
6. Case Study: Monitoring organizational recovery progress

Module 11: Emerging Crisis Threats and Strategic Response

1. Cybersecurity and digital crises
2. Pandemic and public health emergencies
3. Climate-related disruptions
4. Geopolitical and economic crises
5. Emerging risk management strategies
6. Case Study: Managing emerging crisis threats

Module 12: Continuous Improvement in Crisis Management

1. Crisis management maturity assessment
2. Updating crisis and recovery plans
3. Integrating lessons learned
4. Organizational learning mechanisms
5. Future trends in crisis management
6. Case Study: Developing a continuous improvement framework

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.