Format: Live instructor-led online training via Zoom / Microsoft Teams

Coaching Skills for Managers Training Course

Course Introduction

Coaching Skills for Managers is a practical and results-oriented training program designed to equip managers, supervisors, team leaders, and executives with the knowledge, tools, and techniques required to effectively coach employees for improved performance, engagement, productivity, and professional growth. In today's competitive business environment, organizations increasingly recognize coaching as a critical leadership competency that enhances employee development, talent management, succession planning, workplace communication, and organizational effectiveness. This course provides participants with proven coaching methodologies that help build high-performing teams and foster a culture of continuous learning and improvement.

The training focuses on developing essential managerial coaching skills, including active listening, powerful questioning, constructive feedback, performance coaching, emotional intelligence, employee motivation, and goal-setting techniques. Participants will learn how to guide employees toward achieving individual and organizational objectives while promoting accountability, ownership, and self-directed learning. Through practical exercises, coaching simulations, and real-world case studies, participants gain confidence in applying coaching approaches to various workplace situations.

Effective coaching by managers contributes significantly to employee retention, workforce engagement, leadership development, and organizational success. This course explores modern coaching frameworks that enable managers to identify employee strengths, address performance challenges, support career development, and facilitate positive behavioral change. Participants will understand how coaching differs from mentoring, counseling, and supervision, and how to integrate coaching into daily management practices.

The Coaching Skills for Managers course also emphasizes creating a coaching culture that supports innovation, collaboration, problem-solving, and continuous improvement. Participants will learn how to foster trust-based relationships, manage difficult conversations, inspire high performance, and develop future leaders within their organizations. Upon completion, managers will possess the practical coaching competencies needed to maximize employee potential and drive sustainable organizational growth.

Course Objectives

Upon successful completion of this course, participants will be able to:

1.     Understand the principles and benefits of managerial coaching.

2.     Apply effective coaching models and frameworks.

3.     Develop active listening and questioning skills.

4.     Provide constructive and developmental feedback.

5.     Enhance employee performance through coaching conversations.

6.     Build trust and productive coaching relationships.

7.     Support employee learning and professional development.

8.     Manage challenging coaching situations effectively.

9.     Promote accountability and goal achievement among team members.

10.  Create and sustain a coaching culture within the organization.

Organization Benefits

Organizations whose employees attend this training will benefit by:

1.     Improving employee performance and productivity.

2.     Enhancing leadership and managerial effectiveness.

3.     Increasing employee engagement and motivation.

4.     Strengthening talent development and succession planning.

5.     Improving communication across teams and departments.

6.     Reducing workplace conflicts and misunderstandings.

7.     Enhancing employee retention and job satisfaction.

8.     Building a culture of continuous learning and improvement.

9.     Supporting organizational change and adaptability.

10.  Improving overall organizational performance and competitiveness.

Target Participants

·       Managers and Senior Managers

·       Supervisors and Team Leaders

·       Department Heads

·       Human Resource Managers

·       Learning and Development Professionals

·       Project Managers

·       Operations Managers

·       Executive Leaders

·       Business Unit Leaders

·       Organizational Development Specialists

·       Performance Management Professionals

·       Professionals responsible for employee development

Course Outline

Module 1: Foundations of Coaching for Managers

·       Understanding coaching and its importance

·       Roles and responsibilities of a manager-coach

·       Coaching versus mentoring, counseling, and supervision

·       Principles of effective workplace coaching

·       Benefits of coaching in organizations

·       Case Study: Implementing coaching practices to improve team performance

Module 2: Core Coaching Communication Skills

·       Active listening techniques

·       Powerful questioning methods

·       Building rapport and trust

·       Emotional intelligence in coaching

·       Effective communication strategies

·       Case Study: Using coaching conversations to enhance employee engagement

Module 3: Performance Coaching and Feedback

·       Identifying performance gaps and opportunities

·       Goal-setting and performance planning

·       Delivering constructive feedback

·       Encouraging accountability and ownership

·       Monitoring and evaluating progress

·       Case Study: Improving employee productivity through performance coaching

Module 4: Employee Development and Career Coaching

·       Identifying employee strengths and potential

·       Supporting career development planning

·       Coaching for skill enhancement

·       Encouraging continuous learning

·       Developing future leaders

·       Case Study: Building internal talent through coaching initiatives

Module 5: Managing Difficult Coaching Situations

·       Handling resistance to coaching

·       Managing difficult conversations

·       Coaching underperforming employees

·       Addressing behavioral challenges

·       Conflict resolution through coaching

·       Case Study: Resolving workplace performance challenges using coaching techniques

Module 6: Building a Coaching Culture

·       Embedding coaching into organizational practices

·       Leadership support for coaching initiatives

·       Creating coaching action plans

·       Measuring coaching effectiveness

·       Sustaining continuous improvement through coaching

·       Case Study: Developing a successful coaching culture within an organization

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.