Format: Live instructor-led online training via Zoom / Microsoft Teams

Facilitation and Moderation Skills Training Course

Introduction

Facilitation and Moderation Skills Training Course is a comprehensive professional development program designed to equip participants with the knowledge, techniques, and practical competencies required to effectively facilitate meetings, workshops, conferences, training sessions, stakeholder consultations, focus group discussions, community engagements, and professional events. In today's collaborative and participatory work environment, organizations increasingly rely on skilled facilitators and moderators to guide discussions, encourage participation, manage group dynamics, build consensus, and achieve desired outcomes. Effective facilitation and moderation ensure productive interactions, informed decision-making, stakeholder engagement, and successful implementation of organizational initiatives.

Organizations across the public sector, private sector, non-governmental organizations, development agencies, and international institutions require professionals who can lead discussions, manage diverse groups, encourage constructive dialogue, and create inclusive environments where participants contribute meaningfully. Poor facilitation often results in ineffective meetings, stakeholder dissatisfaction, communication breakdowns, unresolved conflicts, and missed opportunities for collaboration. This training focuses on strengthening participants' abilities to plan, facilitate, moderate, and evaluate professional engagements while maintaining neutrality, professionalism, and effectiveness.

The course covers facilitation principles, moderation techniques, communication skills, meeting management, workshop design, group dynamics, stakeholder engagement, conflict management, questioning techniques, virtual facilitation, public speaking, consensus building, and evaluation methods. Participants will learn how to create engaging learning environments, manage challenging participants, encourage collaboration, facilitate decision-making, and achieve productive outcomes in both physical and virtual settings.

Through practical simulations, facilitation exercises, moderation practice sessions, group discussions, role plays, case studies, peer feedback, and real-world applications, participants will gain hands-on experience in facilitating and moderating a variety of professional events. The course integrates international best practices in adult learning, stakeholder engagement, participatory methodologies, communication management, and leadership development to help participants become highly effective facilitators and moderators capable of delivering impactful results.

Course Objectives

Upon completion of this course, participants will be able to:

1.     Understand the principles and roles of facilitation and moderation.

2.     Plan and design effective meetings, workshops, and stakeholder engagements.

3.     Apply facilitation techniques that encourage participation and collaboration.

4.     Manage group dynamics and diverse participant behaviors effectively.

5.     Utilize communication and questioning skills to guide discussions.

6.     Build consensus and support decision-making processes.

7.     Facilitate virtual and hybrid meetings professionally.

8.     Manage conflicts and difficult situations during discussions.

9.     Evaluate facilitation effectiveness and participant outcomes.

10.  Strengthen professional confidence and leadership in facilitation roles.

Organization Benefits

Organizations that sponsor participants will benefit through:

1.     More productive meetings and workshops.

2.     Improved stakeholder participation and engagement.

3.     Enhanced teamwork and collaboration.

4.     Better decision-making and consensus building.

5.     Reduced conflicts and communication barriers.

6.     Increased effectiveness of training and consultation processes.

7.     Improved project planning and implementation outcomes.

8.     Enhanced organizational communication and leadership.

9.     Greater employee and stakeholder satisfaction.

10.  Stronger organizational performance and knowledge sharing.

Target Participants

·       Trainers and Facilitators

·       Project Managers and Coordinators

·       Program Managers

·       Human Resource Professionals

·       Community Development Officers

·       Communication and Public Relations Officers

·       Government Officials

·       NGO and Development Practitioners

·       Team Leaders and Supervisors

·       Researchers and Consultants

·       Monitoring and Evaluation Specialists

·       Corporate Trainers

·       Workshop Coordinators

·       Conference Moderators

·       Professionals responsible for leading meetings and stakeholder engagements

Course Outline

Module 1: Foundations of Facilitation and Moderation Skills

·       Principles of effective facilitation and moderation

·       Roles and responsibilities of facilitators and moderators

·       Characteristics of successful facilitators

·       Ethics and professionalism in facilitation

·       Understanding participant expectations

·       Facilitation and moderation best practices

Case Study: Analyzing successful facilitation approaches used in multi-stakeholder workshops.

Module 2: Planning and Designing Effective Sessions

·       Defining objectives and desired outcomes

·       Workshop and meeting design principles

·       Agenda development techniques

·       Selecting facilitation methods and tools

·       Preparing materials and resources

·       Managing logistics and participant expectations

Case Study: Designing a stakeholder consultation workshop for organizational planning.

Module 3: Communication and Questioning Techniques

·       Active listening skills

·       Effective verbal and non-verbal communication

·       Questioning techniques for engagement

·       Encouraging participation and interaction

·       Managing discussions constructively

·       Summarizing and clarifying key points

Case Study: Facilitating productive discussions during organizational planning meetings.

Module 4: Managing Group Dynamics and Conflict Resolution

·       Understanding group behavior and dynamics

·       Managing diverse personalities and participant styles

·       Handling difficult participants professionally

·       Conflict prevention and resolution techniques

·       Building trust and collaboration

·       Consensus-building strategies

Case Study: Resolving disagreements during a multi-stakeholder policy consultation forum.

Module 5: Virtual Facilitation and Modern Moderation Techniques

·       Facilitating virtual and hybrid events

·       Online engagement tools and technologies

·       Managing virtual discussions and participation

·       Digital collaboration techniques

·       Moderating webinars and online panels

·       Virtual meeting best practices

Case Study: Facilitating an international virtual stakeholder engagement workshop.

Module 6: Facilitation Excellence, Evaluation, and Continuous Improvement

·       Measuring facilitation effectiveness

·       Collecting and analyzing participant feedback

·       Reflective facilitation practices

·       Continuous improvement strategies

·       Developing personal facilitation action plans

·       Facilitation mastery and professional growth

Case Study: Evaluating and improving facilitation effectiveness in organizational learning programs.

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.