Format: Live instructor-led online training via Zoom / Microsoft Teams

SACCO Management and Governance Training Course

Course Introduction

The SACCO Management and Governance Training Course is designed to equip professionals with advanced knowledge and practical skills in SACCO governance, cooperative management, financial management, risk management, strategic planning, regulatory compliance, leadership development, member engagement, internal controls, corporate governance, credit management, and sustainable SACCO growth. The course provides participants with the competencies required to strengthen SACCO performance, improve accountability, and enhance member value in a dynamic financial services environment.

As Savings and Credit Cooperative Organizations (SACCOs) continue to play a critical role in financial inclusion and economic development, effective governance and management practices are essential for sustainability, profitability, and member confidence. This training focuses on best practices in SACCO operations, governance structures, financial stewardship, and regulatory compliance.

Through practical exercises, governance simulations, real-world case studies, and interactive discussions, participants will gain expertise in SACCO leadership, financial oversight, risk management, member services, and strategic decision-making to drive organizational excellence and long-term growth.

Course Objectives

By the end of this training, participants will be able to:

1.     Understand the principles and practices of SACCO management and governance.

2.     Strengthen leadership and governance structures within SACCOs.

3.     Apply strategic planning and performance management techniques.

4.     Improve financial management and resource mobilization practices.

5.     Enhance risk management and internal control systems.

6.     Ensure compliance with SACCO regulations and governance standards.

7.     Improve credit management and loan portfolio performance.

8.     Strengthen member engagement and customer service delivery.

9.     Promote transparency, accountability, and ethical leadership.

10.  Develop strategies for sustainable SACCO growth and competitiveness.

Organizational Benefits

1.     Improved SACCO governance and leadership effectiveness.

2.     Enhanced financial management and operational efficiency.

3.     Strengthened regulatory compliance and risk management systems.

4.     Improved loan portfolio quality and credit management.

5.     Increased member satisfaction and retention.

6.     Enhanced transparency and accountability in decision-making.

7.     Better strategic planning and organizational performance.

8.     Improved internal controls and fraud prevention measures.

9.     Increased profitability and financial sustainability.

10.  Strengthened competitiveness and long-term institutional growth.

Target Participants

·       SACCO Board Members

·       SACCO Chief Executive Officers (CEOs)

·       SACCO Managers

·       Credit Managers

·       Finance Managers

·       Internal Auditors

·       Risk Management Officers

·       Cooperative Development Officers

·       Supervisory Committee Members

·       Compliance Officers

·       Customer Service Managers

·       Professionals involved in cooperative and financial institution management

Course Outline

Module 1: Fundamentals of SACCO Management and Governance

·       Introduction to SACCO management and governance

·       Cooperative principles and governance frameworks

·       Roles and responsibilities of the board and management

·       SACCO organizational structures and accountability

·       Governance best practices and ethical leadership

·       Case Study: Strengthening governance in a growing SACCO

Module 2: Strategic Planning and Organizational Development

·       Strategic planning processes for SACCOs

·       Vision, mission, and goal setting

·       Performance management and monitoring frameworks

·       Organizational development strategies

·       Change management and innovation in SACCOs

·       Case Study: Strategic transformation and growth planning

Module 3: Financial Management and Sustainability

·       Financial planning and budgeting

·       Financial statement analysis and interpretation

·       Revenue generation and cost management strategies

·       Liquidity and capital management

·       Financial sustainability and growth planning

·       Case Study: Improving financial performance in a SACCO

Module 4: Credit Management and Loan Portfolio Administration

·       Credit policy development and implementation

·       Loan appraisal and credit risk assessment

·       Loan portfolio management and monitoring

·       Delinquency management and debt recovery

·       Credit scoring and lending best practices

·       Case Study: Enhancing loan portfolio quality

Module 5: Risk Management and Internal Controls

·       Enterprise risk management in SACCOs

·       Risk identification, assessment, and mitigation

·       Internal control systems and governance

·       Fraud prevention and detection mechanisms

·       Business continuity and crisis management planning

·       Case Study: Managing operational and financial risks

Module 6: Regulatory Compliance and Corporate Governance

·       SACCO regulatory frameworks and compliance requirements

·       Governance codes and standards

·       Compliance monitoring and reporting systems

·       Board effectiveness and governance audits

·       Legal and regulatory risk management

·       Case Study: Achieving regulatory compliance excellence

Module 7: Member Relations and Customer Service Excellence

·       Member engagement and retention strategies

·       Customer service management in SACCOs

·       Communication and stakeholder management

·       Member education and financial literacy programs

·       Complaint handling and service quality improvement

·       Case Study: Enhancing member satisfaction and loyalty

Module 8: Human Resource Management and Leadership Development

·       Human resource planning and workforce management

·       Leadership and team development

·       Performance appraisal and talent management

·       Employee motivation and organizational culture

·       Succession planning and leadership continuity

·       Case Study: Building high-performing SACCO teams

Module 9: Technology and Digital Transformation in SACCOs

·       Digital financial services and SACCO innovation

·       Core banking and SACCO management systems

·       Mobile banking and digital payment solutions

·       Cybersecurity and data protection

·       Digital transformation strategies

·       Case Study: Implementing digital SACCO solutions

Module 10: Investment Management and Resource Mobilization

·       Investment planning and portfolio management

·       Resource mobilization and savings growth strategies

·       Asset-liability management

·       Diversification and investment risk management

·       Wealth creation and member value enhancement

·       Case Study: Strategic investment management in SACCOs

Module 11: Monitoring, Evaluation, and Performance Improvement

·       Key performance indicators for SACCOs

·       Monitoring and evaluation systems

·       Governance and operational audits

·       Data-driven decision-making and reporting

·       Continuous improvement strategies

·       Case Study: Performance measurement and organizational improvement

Module 12: Sustainable Growth and Future Trends in SACCO Management

·       Emerging trends in cooperative finance

·       Financial inclusion and community development

·       Innovation and competitiveness in SACCOs

·       Sustainability and ESG considerations

·       Future-ready SACCO strategies and leadership

·       Case Study: Building a resilient and sustainable SACCO

General Information

1.     Customized Training: All our courses can be tailored to meet the specific needs of participants.

2.     Language Proficiency: Participants should have a good command of the English language.

3.     Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.

4.     Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).

5.     Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.

6.     Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.

7.     Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.

8.     Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.

9.     Equipment: Tablets and laptops can be provided to participants at an additional cost.

10.  Post-Training Support: We offer one year of free consultation and coaching after the course.

11.  Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.

12.  Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.

13.  Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.

14.  Website: Visit our website at www.fdc-k.org for more information.