Format: Live instructor-led online training via Zoom / Microsoft Teams

Strategic People Resourcing and Talent Planning for Effective Digital Services Course

Course Introduction
The Strategic People Resourcing and Talent Planning for Effective Digital Services Course is designed to help HR and organizational leaders develop the skills needed to attract, develop, and retain digital talent in the modern workplace. As digital transformation reshapes public and private sector operations, organizations must adopt innovative talent management, workforce planning, and digital capability-building strategies. This course equips participants with the knowledge to design and implement strategic people resourcing frameworks that align with digital transformation goals and service delivery excellence.

In today’s fast-evolving digital economy, the demand for skilled digital professionals—data analysts, IT managers, cybersecurity experts, and digital strategists—has grown exponentially. This digital talent management course focuses on developing evidence-based strategies for human capital development, succession planning, and resourcing models that support sustainable digital growth. Participants will explore the intersection between HR analytics, digital skills mapping, and workforce agility to enhance organizational performance.

The course also emphasizes how strategic human resource management (SHRM) can drive innovation and digital transformation through effective leadership, change management, and competency development. Participants will learn how to align human resource strategies with organizational objectives, ensuring that teams are equipped with the right digital skills for effective e-service delivery. Real-life case studies on digital talent strategies from leading organizations will provide practical insights into workforce optimization in a digital era.

By the end of this Strategic People Resourcing Training, participants will be able to design digital workforce strategies, conduct skills audits, implement succession planning, and foster an organizational culture that embraces digital innovation. The course empowers HR professionals, digital transformation managers, and organizational leaders to enhance productivity, agility, and service excellence through effective talent management and planning.

Course Objectives

Understand the principles of strategic people resourcing and workforce planning in the digital era.

1. Align human capital strategies with digital transformation and organizational goals.
2. Develop frameworks for attracting, developing, and retaining digital talent.
3. Apply HR analytics and data-driven insights in workforce planning.
4. Conduct digital skills audits and competency mapping.
5. Enhance leadership and change management in digital workforce environments.
6. Create effective succession planning and talent pipeline strategies.
7. Build a culture of innovation and continuous learning.
8. Manage hybrid workforces and remote digital teams effectively.
9. Evaluate the impact of people resourcing on digital service delivery.

Organizational Benefits

1. Enhanced capacity to attract and retain top digital talent.
2. Improved alignment between workforce strategy and organizational goals.
3. Increased efficiency in digital project delivery and service innovation.
4. Strengthened workforce planning and talent analytics capabilities.
5. Better management of digital transformation through skilled leadership.
6. Reduced turnover and enhanced employee engagement.
7. Development of an agile and future-ready digital workforce.
8. Improved diversity, inclusion, and equity in digital teams.
9. Stronger organizational resilience and adaptability to digital change.
10. Enhanced service quality and customer satisfaction through skilled personnel.

Target Participants:

This course is ideal for HR managers, workforce planners, digital transformation officers, organizational development specialists, team leaders, ICT managers, and strategic planners involved in developing and managing human capital for digital transformation and e-service delivery initiatives.

Course Outline

Module 1: Introduction to Strategic People Resourcing in the Digital Age

1. Understanding digital transformation and its impact on workforce planning.
2. The role of HR in digital service delivery.
3. Evolution of people resourcing strategies.
4. Building a digital-ready organizational structure.
5. HR frameworks for digital skills development.
6. Case Study: Google’s talent strategy for digital innovation.

Module 2: Workforce Planning and Digital Skills Development

1. Principles of workforce planning for digital services.
2. Conducting skills audits and digital capability assessments.
3. Identifying critical roles for digital transformation.
4. Aligning workforce supply with digital service demands.
5. Developing reskilling and upskilling programs.
6. Case Study: Singapore’s Smart Nation talent development model.

Module 3: Talent Acquisition and Retention for Digital Services

1. Innovative recruitment strategies for digital professionals.
2. Employer branding and talent attraction.
3. Designing retention and engagement strategies.
4. Managing the digital talent lifecycle.
5. Incentive and reward systems for innovation.
6. Case Study: IBM’s approach to digital talent retention.

Module 4: HR Analytics and Evidence-Based Decision Making

1. Introduction to HR analytics and data-driven workforce planning.
2. Using analytics for recruitment, performance, and retention.
3. Leveraging predictive analytics for talent management.
4. Measuring workforce productivity and engagement.
5. Tools and technologies for HR data analysis.
6. Case Study: Microsoft’s use of analytics for strategic resourcing.

Module 5: Leadership, Change Management, and Organizational Culture

1. Building leadership capability for digital transformation.
2. Managing organizational change in digital environments.
3. Fostering an innovative and agile workplace culture.
4. Enhancing collaboration in hybrid and remote teams.
5. Promoting emotional intelligence in digital leadership.
6. Case Study: Adobe’s leadership model for digital agility.

Module 6: Succession Planning and Future Workforce Readiness

1. Understanding succession planning in the digital context.
2. Identifying and developing future leaders.
3. Designing talent pipelines for critical digital roles.
4. Aligning succession planning with business continuity.
5. Strategies for sustainable workforce development.
6. Case Study: Deloitte’s digital talent and succession planning strategy.

General Information

1. Customized Training: All our courses can be tailored to meet the specific needs of participants.
2. Language Proficiency: Participants should have a good command of the English language.
3. Comprehensive Learning: Our training includes well-structured presentations, practical exercises, web-based tutorials, and collaborative group work. Our facilitators are seasoned experts with over a decade of experience.
4. Certification: Upon successful completion of training, participants will receive a certificate from Foscore Development Center (FDC-K).
5. Training Locations: Training sessions are conducted at Foscore Development Center (FDC-K) centers. We also offer options for in-house and online training, customized to the client's schedule.
6. Flexible Duration: Course durations are adaptable, and content can be adjusted to fit the required number of days.
7. Onsite Training Inclusions: The course fee for onsite training covers facilitation, training materials, two coffee breaks, a buffet lunch, and a Certificate of Successful Completion. Participants are responsible for their travel expenses, airport transfers, visa applications, dinners, health/accident insurance, and personal expenses.
8. Additional Services: Accommodation, pickup services, freight booking, and visa processing arrangements are available upon request at discounted rates.
9. Equipment: Tablets and laptops can be provided to participants at an additional cost.
10. Post-Training Support: We offer one year of free consultation and coaching after the course.
11. Group Discounts: Register as a group of more than two and enjoy a discount ranging from 10% to 50%.
12. Payment Terms: Payment should be made before the commencement of the training or as mutually agreed upon, to the Foscore Development Center account. This ensures better preparation for your training.
13. Contact Us: For any inquiries, please reach out to us at training@fdc-k.org or call us at +254712260031.
14. Website: Visit our website at www.fdc-k.org for more information.